STRATEGIC DIRECTION
This module covers the process of identifying the strategic direction and vision for the business, ensuring there is a defined mission, set of operating principles, company values and commitments (promises), it also reconfirms the market sector and direction the owners wish to take the business, the impact of technology (including AI), staffing requirements and how it will remain competitive in today’s economy. If appropriate, a project investment plan will also be developed including financial implications.
Outcome: Documented strategic plan, investment projects and financial estimates.
BUSINESS PLANNING
The business planning and monitoring module is based on the 12-week year and introduces the planning cycle and methodology for annual planning, quarterly reviews, monthly goal setting, and weekly ‘to dos’ (SCS) management. Outcome: Complete process and training for managing the business and delegating responsibilities, allowing the owners to be in control without necessarily working in the business daily.
Outcome: Business cycle and compass dashboards.
BUSINESS MODELLING
In this module, we look at the financial side of the operations. The business modelling identifies the P&L of each service, the occupancy rates, and where to direct the marketing budget. The cashflow management, monthly management accounts and budgeting & forecasting processes ensure you, as owners, keep a close eye on the business’s profitability.
Outcome: Business model for decision-making purposes and process for managing and monitoring the financial health of the company on a weekly/monthly basis. NOTE: An expert virtual CFO can be recommended depending on the depth of expertise required.
PROCESSES & OPERATIONS
This module provides standardised processes for those workflows that do not fall into the priority processes for AI and automation focus. Using best practice from across industries we can provide optimised processes for implmentation without the ‘deep dive’ we will be addressing elsewhere. We can introduce templates and formats for creating operating manuals for training purposes and is ‘must have’ if planning to sell the business in the future.
Outcome: A set of processes to upgrade your operating model, plus a table of contents and approach to developing and displaying the company’s operating manual.
DIVERSIFICATION
This module lays out the framework for market research and potential funding to implement tools that will enhance security, quality of care, and other technologies to make your business competitive.
Outcome: Value ladder and framework for developing new products or services.
